1. Shipping

We ship to the destinations shown at checkout.

Shipping costs and estimated delivery times are shown before you place your order.

If no delivery time has been agreed, your order should normally arrive within 30 days.

If your order is late, damaged or missing, please contact us at support@houseofselkies.com We will help you resolve the issue.

2. Returns – 14 Days

Changed your mind? You generally have 14 days from the day after receiving your order to cancel your online purchase.

To return an order:

1. Email us at [your email address] within 14 days.
2. Include your order number and tell us which product you want to return.
3. Send the product back within 14 days after notifying us.

You don’t need to give a reason.

3. Perfume and Opened Products

Some sealed products cannot be returned once opened, for hygiene reasons, where the law allows this exception.

This does not automatically apply to all perfumes or Discovery sets. We will inform you before purchase if a product is covered by this exception.

If you use or handle a product more than necessary to check it, you may have to pay for any loss in value, where the law allows it.

Your rights still apply if a product is faulty or damaged.

4. Return Shipping

You pay the return shipping cost when you change your mind, unless we agree otherwise or the law requires us to cover it.

Please contact us before sending anything back so we can provide the correct return address.

5. Refunds

If you return an order under your legal right of withdrawal, we will refund the product price and the cost of the cheapest standard delivery option, where required by law.

We will issue your refund within 14 days of receiving your cancellation notice. We may wait until we receive the returned product or you show proof that you have sent it back.

Refunds are normally made using the same payment method you used to place your order.

6. Faulty, Damaged or Incorrect Products

If your product is faulty, damaged or incorrect, please email us at support@houseofselkies.com

Include your order number and, if possible, a photo of the problem.

Under Swedish law, you generally have the right to complain about a faulty product for up to three years. You should contact us as soon as you discover the problem.

If your complaint is valid, you may be entitled to a replacement, price reduction or refund, depending on the situation.

You won’t have to pay return shipping when the law requires us to cover it.

7. Missing or Delayed Orders

If your order doesn’t arrive, contact us at support@houseofselkies.com

We will investigate the problem. We remain responsible for delivery until you or someone you have chosen receives the order, as required by law.

8. Cancelling an Order

Want to cancel your order? Contact us as soon as possible.

If your order hasn’t been shipped, we will try to stop it. If it has already been shipped, your legal right to return it may still apply.

9. Exchanges

We don’t offer exchanges as a separate service.

However, your legal rights still apply if a product is faulty, damaged or incorrect. If you have the right to return your purchase, you can return it and place a new order.

10. Contact Us

Please include your order number when contacting us about an order.

11. Your Legal Rights

This policy does not limit your rights under Swedish consumer law.
If the law gives you greater protection, the law applies.